At the express request of the artist MOJO has decided that tickets to the Metallica concerts are sold exclusively by name. It’s not possible to sell your tickets which means all fans will have an equal chance to visit the concert at the price fixed by the band and organizer.
This is how it works:
A maximum of four tickets per customer can be ordered. There are two options:
Where can I order the Metallica tickets?
Tickets can only be purchased online through the Ticketmaster website and the Ticketmaster app, www.ticketmaster.nl. There will be no pre-sale through post offices and/or Primera stores.
Why are the Metallica tickets named?
At the express request of the artist, Mojo has decided that tickets to the Metallica concerts are sold exclusively by name. The band and the organization of the concert are seeking to avoid unwanted secondary ticketing.
How many tickets can I order for the Metallica concert?
A maximum of four tickets per customer can be ordered.
Am I required to fill in the name as mentioned on my ID?
Enter the name as it appears on your ID. Also bring your ID to the concert, it will be checked at the entrance.
Do I have to bring my ID to the concert?
Yes, it will be checked at the entrance.
Can I order e-tickets and hardcopy tickets for the Metallica concert?
For this concert Ticketmaster sells e-tickets and hard copy tickets. The names will appear on both ticket types and will be checked at the entrance.
When will the Metallica tickets be sent?
Ticketmaster will send the e-tickets immediately after your purchase. Due to busy online traffic, it may take a few minutes before you receive the tickets. You didn’t receive your tickets after an hour? Please contact the Ticketmaster Customer Service via the online contact form.
Hardcopy tickets will be send to you 3 working days after you ordered them
Can I change the name on my ticket(s)?
This is not possible. If you are not sure who is going with you at the time of your purchase , please enter your own name four times. You and your +1, +2 and +4 will have to simultaneously pass through the ticket check at the Ziggo Dome.
Can I buy tickets from someone? (for example via Marktplaats)
No, the tickets are with names only . At the entrance the name on the ticket will be checked along with your ID. If they do not match you will be denied access to the concert.
Can the buyer and the holder of the other tickets separately go to the concert?
Only if all tickets have the correct name that corresponds with the name on each personal ID. In case the same name is on the two tickets, both visitors will have to simultaneously cross the ticket check at the Ziggo Dome. The buyer's name and ID will be checked at the door.
Can I buy tickets for somebody else? For instance as a gift, or when the other person is not able to buy tickets at start ticketsales?
Yes you can. In that case, when buying tickets, fill in the name of the person you are buying tickets for instead of your own name.
I made a spelling mistake in my name, can I still change this?
If you made a spelling mistake in your name while purchasing your ticket, please contact the Ticketmaster Customer Service via the online contact form.
What should I do if I still have questions about this concert and the ticket sale?
Do you still have questions after the explanation above? Please contact the Ticketmaster Customer Service via the online contact form or phone number 0900-300 1250 ( €0,60 p/m, only from The Netherlands)